FAQ
Frequently asked Questions.
Below you will find an overview of frequently asked questions and the associated answers, including references to any associated pages.
Product
Processes
Other
Product
The buckle is pushed with the bracket first onto the front end of the strap (the one with only one hole) and fastened in the hole with the pin.
The belt is then threaded through the belt loops in such a way that the portion of the strap protruding from the buckle points towards the belt loop that is closest to the pants' closure.
Usually, the closer belt loop, if there is any, is from one's own point of view on the left side, so the belt would then have to be inserted into the pants exactly the other way around than regular belts.
To close the belt, the end with the holes is now fed through the bracket behind the buckle and then fastened in the appropriate hole.
The large number of holes allows the belt to be adjusted very precisely and allows small changes to be made during the day, e.g., after a meal or while sitting for a long time, thus ensuring the best possible comfort.
All this without a single hole being visible.
To find out more about the hole system, take a look at the corresponding part of our editorial.
To ensure that your Goldfels belt fits you optimally and that you still have leeway for both tightening and loosening it, refer to the size chart on the respective product pages.
Sizes are offered to fit every person with a waistband between 60 cm (23.6″) and 121 cm (47.6″).
However, note that these dimensions refer to the narrowest hole for the smallest size or the widest hole for the largest size.
If you have any questions about the size or fit of our belts, please do not hesitate to ask us.
Usually, belts are being hung up somewhere in the wardrobe.
However, this may not always be as convenient with Goldfels belts, you may not have the same number of buckles and straps, or you may not want to risk scratching the buckles and therefore just hang them up somewhere.
Because of this problem, we have developed a suitable packaging for the belts that is as beautiful as it is useful.
Our solution for the storage of the belts would therefore be to keep them in their own signature box. Keep the box (with or without the lid) in a cupboard, a drawer or anywhere else where it fits well.
Find out more about the background of our packaging and other benefits of storing your belts in their own box by reading the related article in our editorial.
Both our belt straps and buckles are handcrafted in Italy.
To find out more about the manufacture of our products and the origin of their components, take a look at the corresponding part of our editorial.
Our leathers come exclusively from established tanneries in Italy and Germany, which source their hides from Northern Europe, the Alpine region and Italy.
To find out more about our raw materials, take a look at the dedicated section of our editorial.
If handled with care, a Goldfels belt can last for many years, even decades, and more.
Thanks to the high-quality leather, the belts become even more beautiful over time, as they develop a wonderful, subtle sheen and, depending on the colour, their own individual patina.
To find out more about the properties of the Goldfels Belts and to understand why they are designed to last, see the corresponding parts of our editorial.
Goldfels belts aren't cheap.
It is therefore perfectly understandable that you want to know what you are paying for.
To find out how the price for the belts comes about and why it is more than worth it, check out our corresponding section in the editorial.
Yes, it is possible to emboss one's initials on either the front or the back, with a choice of gold, silver or blind embossing.
This option can be selected on the respective product pages.
Note: Personalized products are excluded from return.
Basically not, unlike shoes, for example, belts are not as stressed when they are worn.
However, as with all high-quality clothing and accessories, it is advisable to take care of them.
To find out how to ensure that a Goldfels belt will bring you countless years of pleasure, take a look at the related article in our editorial.
If an item that has already been sold out is still listed in the store, it will also be restocked.
How long a restocking will take is difficult to say in advance. If possible, information will be provided on the respective product pages.
In order to be always up-to-date with restocking and to be informed in good time, feel free to register for our Goldfels magazine.
A detailed overview of the shipping process can be found here.
A detailed overview of the return process can be found here.
Depending on the country to which an order is delivered, local taxes, import duties or other local requirements may apply.
However, this is only the case for countries outside the European Union, as Goldfels is based within the EU.
So if an order is to be delivered into a non-EU country, please check in advance to what extent it could be affected by any local taxes, import duties or other local requirements.
If there are local taxes, import duties or other local requirements for an order, there are different ways to pay them.
For example, it is possible that the delivery company that brings the goods across the border advances these costs and either collect them on delivery or invoice them afterwards.
It could also be that an imported parcel has to be picked up at a state office and the costs would have to be paid there.
However, our recommendation is to simply research how orders from abroad are handled in your country before placing an order.
If you have any questions in this regard, such as whether we can use a particular delivery company, please do not hesitate to contact us.
The reimbursement of import duties is usually done through an official authority.
Accordingly, it is recommended to check in advance with local authorities how any fees will be refunded.
In any case, it will be necessary to keep documents that confirm the return. This can be, for example, a return confirmation from Goldfels, which is sent when a returned package is received.
It is possible to change an order afterwards or to cancel it if it has not yet been sent.
After an order has already been sent, it can only be returned regularly.
To inquire about a change or a cancellation, simply contact us, ideally immediately stating your wishes and the order number.
At the moment, payments are possible in the following currencies:
- Euros
- British Pounds Sterling
- US Dollars
- Swiss Francs
However, depending on the selected payment method, payments can also be made in other currencies, but then the exchange rates of the selected payment provider apply.
It is therefore advisable to research the exchange rate of the respective payment provider before paying with a currency not offered by the shop, and to compare it with the official current exchange rate.
It is currently possible to choose between the following payment methods:
- Credit Card
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Shop Pay
A list of the current payment service providers can always be found in the footer below.
If you have problems with a payment method or a question about a non-existent payment method, please do not hesitate to contact us, we will be happy to help.
All orders can be tracked at any time and all relevant information about each shipment, as well as a link for tracking, are sent by email.
More information on shipping can be found here.
The ordering process at Goldfels consists of the following simple steps:
- Select a product by browsing the "Shop" section.
- After you have decided on a product, place it in your shopping cart by pressing "Add to Cart".
- Repeat the preceding for all the products that you want to purchase.
- Press the little bag icon in the top right corner.
- Review your order and proceed by clicking "Checkout".
- Follow the instructions up to the "Pay Now" button.
- Click on "Pay now" and you are either done or, if necessary, go through the payment processing of your desired payment method.
No, only a valid email address is required.
However, with an account, you can get an overview of your last orders and have your order details ready for future purchases.
An account can be created during an order process, by pressing the small character icon in the top right corner or by clicking on the following button.
If no email was received after placing an order or other interaction with Goldfels, please check whether the message might have ended up in the spam folder.
If the email/s were not in the spam folder, please contact us, we will check whether you maybe have entered your email address incorrectly and update it.
No, there are no regular or seasonal sales.
To find out more about our pricing policy and to find out whether and to what extent there are or will be promotions, see the corresponding article from our Editorial.
If you register for our free e-mail newsletter, you will receive useful articles about our products, be information about news and upcoming specials at an early stage, we will send recommendations tailored to you and much more.
You become part of the club, so to speak.
All that happens without Spam. Individual messages that are independent of one another have a generous time interval between them.
Yes, it is possible to place an order as a gift.
Simply add a comment during the ordering process that you want to purchase as a gift and feel free to add extra wishes, we will see what we can do.
The address of the gift's recipient must then be given as the delivery address during the ordering process.
If you did not leave any special requests in the order comment, the recipient will in any case receive a message stating that it is a gift and from whom it comes.
It is also possible to order a digital gift card. For this and if you have any questions about gifts in general, please contact us at any time.
The Goldfels Magazine is our free e-mail newsletter.
If you register for it, you will receive useful articles about our products, be information about news and upcoming specials at an early stage, we will send recommendations tailored to you and much more.
You become part of the club, so to speak.
All that happens without Spam. Individual messages that are independent of one another have a generous time interval between them.
Yes, should you have accepted something prematurely that you did not want or vice versa, you can always have another look at your preferences again and revise them if necessary.
You can do this from anywhere on the website by clicking on "Cookie Policy" in the guidelines in the footer.
You can also click the button here directly.
The buckle is pushed with the bracket first onto the front end of the strap (the one with only one hole) and fastened in the hole with the pin.
The belt is then threaded through the belt loops in such a way that the portion of the strap protruding from the buckle points towards the belt loop that is closest to the pants' closure.
Usually, the closer belt loop, if there is any, is from one's own point of view on the left side, so the belt would then have to be inserted into the pants exactly the other way around than regular belts.
To close the belt, the end with the holes is now fed through the bracket behind the buckle and then fastened in the appropriate hole.
The large number of holes allows the belt to be adjusted very precisely and allows small changes to be made during the day, e.g., after a meal or while sitting for a long time, thus ensuring the best possible comfort.
All this without a single hole being visible.
To find out more about the hole system, take a look at the corresponding part of our editorial.
To ensure that your Goldfels belt fits you optimally and that you still have leeway for both tightening and loosening it, refer to the size chart on the respective product pages.
Sizes are offered to fit every person with a waistband between 60 cm (23.6″) and 121 cm (47.6″).
However, note that these dimensions refer to the narrowest hole for the smallest size or the widest hole for the largest size.
If you have any questions about the size or fit of our belts, please do not hesitate to ask us.
Usually, belts are being hung up somewhere in the wardrobe.
However, this may not always be as convenient with Goldfels belts, you may not have the same number of buckles and straps, or you may not want to risk scratching the buckles and therefore just hang them up somewhere.
Because of this problem, we have developed a suitable packaging for the belts that is as beautiful as it is useful.
Our solution for the storage of the belts would therefore be to keep them in their own signature box. Keep the box (with or without the lid) in a cupboard, a drawer or anywhere else where it fits well.
Find out more about the background of our packaging and other benefits of storing your belts in their own box by reading the related article in our editorial.
Both our belt straps and buckles are handcrafted in Italy.
To find out more about the manufacture of our products and the origin of their components, take a look at the corresponding part of our editorial.
Our leathers come exclusively from established tanneries in Italy and Germany, which source their hides from Northern Europe, the Alpine region and Italy.
To find out more about our raw materials, take a look at the dedicated section of our editorial.
If handled with care, a Goldfels belt can last for many years, even decades, and more.
Thanks to the high-quality leather, the belts become even more beautiful over time, as they develop a wonderful, subtle sheen and, depending on the colour, their own individual patina.
To find out more about the properties of the Goldfels Belts and to understand why they are designed to last, see the corresponding parts of our editorial.
Goldfels belts aren't cheap.
It is therefore perfectly understandable that you want to know what you are paying for.
To find out how the price for the belts comes about and why it is more than worth it, check out our corresponding section in the editorial.
Yes, it is possible to emboss one's initials on either the front or the back, with a choice of gold, silver or blind embossing.
This option can be selected on the respective product pages.
Note: Personalized products are excluded from return.
Basically not, unlike shoes, for example, belts are not as stressed when they are worn.
However, as with all high-quality clothing and accessories, it is advisable to take care of them.
To find out how to ensure that a Goldfels belt will bring you countless years of pleasure, take a look at the related article in our editorial.
If an item that has already been sold out is still listed in the store, it will also be restocked.
How long a restocking will take is difficult to say in advance. If possible, information will be provided on the respective product pages.
In order to be always up-to-date with restocking and to be informed in good time, feel free to register for our Goldfels magazine.
Processes
A detailed overview of the shipping process can be found here.
A detailed overview of the return process can be found here.
Depending on the country to which an order is delivered, local taxes, import duties or other local requirements may apply.
However, this is only the case for countries outside the European Union, as Goldfels is based within the EU.
So if an order is to be delivered into a non-EU country, please check in advance to what extent it could be affected by any local taxes, import duties or other local requirements.
If there are local taxes, import duties or other local requirements for an order, there are different ways to pay them.
For example, it is possible that the delivery company that brings the goods across the border advances these costs and either collect them on delivery or invoice them afterwards.
It could also be that an imported parcel has to be picked up at a state office and the costs would have to be paid there.
However, our recommendation is to simply research how orders from abroad are handled in your country before placing an order.
If you have any questions in this regard, such as whether we can use a particular delivery company, please do not hesitate to contact us.
The reimbursement of import duties is usually done through an official authority.
Accordingly, it is recommended to check in advance with local authorities how any fees will be refunded.
In any case, it will be necessary to keep documents that confirm the return. This can be, for example, a return confirmation from Goldfels, which is sent when a returned package is received.
It is possible to change an order afterwards or to cancel it if it has not yet been sent.
After an order has already been sent, it can only be returned regularly.
To inquire about a change or a cancellation, simply contact us, ideally immediately stating your wishes and the order number.
At the moment, payments are possible in the following currencies:
- Euros
- British Pounds Sterling
- US Dollars
- Swiss Francs
However, depending on the selected payment method, payments can also be made in other currencies, but then the exchange rates of the selected payment provider apply.
It is therefore advisable to research the exchange rate of the respective payment provider before paying with a currency not offered by the shop, and to compare it with the official current exchange rate.
It is currently possible to choose between the following payment methods:
- Credit Card
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Shop Pay
A list of the current payment service providers can always be found in the footer below.
If you have problems with a payment method or a question about a non-existent payment method, please do not hesitate to contact us, we will be happy to help.
All orders can be tracked at any time and all relevant information about each shipment, as well as a link for tracking, are sent by email.
More information on shipping can be found here.
The ordering process at Goldfels consists of the following simple steps:
- Select a product by browsing the "Shop" section.
- After you have decided on a product, place it in your shopping cart by pressing "Add to Cart".
- Repeat the preceding for all the products that you want to purchase.
- Press the little bag icon in the top right corner.
- Review your order and proceed by clicking "Checkout".
- Follow the instructions up to the "Pay Now" button.
- Click on "Pay now" and you are either done or, if necessary, go through the payment processing of your desired payment method.
No, only a valid email address is required.
However, with an account, you can get an overview of your last orders and have your order details ready for future purchases.
An account can be created during an order process, by pressing the small character icon in the top right corner or by clicking on the following button.
If no email was received after placing an order or other interaction with Goldfels, please check whether the message might have ended up in the spam folder.
If the email/s were not in the spam folder, please contact us, we will check whether you maybe have entered your email address incorrectly and update it.
Other
No, there are no regular or seasonal sales.
To find out more about our pricing policy and to find out whether and to what extent there are or will be promotions, see the corresponding article from our Editorial.
If you register for our free e-mail newsletter, you will receive useful articles about our products, be information about news and upcoming specials at an early stage, we will send recommendations tailored to you and much more.
You become part of the club, so to speak.
All that happens without Spam. Individual messages that are independent of one another have a generous time interval between them.
Yes, it is possible to place an order as a gift.
Simply add a comment during the ordering process that you want to purchase as a gift and feel free to add extra wishes, we will see what we can do.
The address of the gift's recipient must then be given as the delivery address during the ordering process.
If you did not leave any special requests in the order comment, the recipient will in any case receive a message stating that it is a gift and from whom it comes.
It is also possible to order a digital gift card. For this and if you have any questions about gifts in general, please contact us at any time.
The Goldfels Magazine is our free e-mail newsletter.
If you register for it, you will receive useful articles about our products, be information about news and upcoming specials at an early stage, we will send recommendations tailored to you and much more.
You become part of the club, so to speak.
All that happens without Spam. Individual messages that are independent of one another have a generous time interval between them.
Yes, should you have accepted something prematurely that you did not want or vice versa, you can always have another look at your preferences again and revise them if necessary.
You can do this from anywhere on the website by clicking on "Cookie Policy" in the guidelines in the footer.
You can also click the button here directly.
